We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. At Supranee Juntapa , we strive to provide exceptional products and services to our customers, both individual and business-to-business (B2B) clients. We understand that there might be instances where returns are necessary. Please review our updated return policy below, which includes provisions specifically addressing B2B returns. 1. Individual Customer Returns: If you’re an individual customer and wish to initiate a return, please follow the guidelines outlined below: Contact us at supraneejuntapaltd.com or access the Return Portal on Supranee Juntapa to initiate the return process Once your return request is approved, we will provide you with a return shipping label and detailed instructions on where and how to send your package Please ensure that the items you’re returning are in their original condition, unused, and with all tags and packaging intact Items returned without prior authorization will not be accepted. 2. Business-to-Business (B2B) Returns: For our valued B2B customers, returns are subject to specific conditions outlined below: B2B orders are considered final sale, with exceptions made only for items that are damaged or spoiled upon delivery If you receive items that are damaged or spoiled, please contact us within 48 hours of delivery to report the issue and initiate the return process B2B customers requesting returns due to damage or spoilage will be required to provide photographic evidence of the damaged items as part of the return request Return requests for B2B orders must be submitted within 30 days of the delivery date Return shipping for B2B orders will be at the buyer’s expense. Important Notes: Returns for individual customers and B2B customers must be pre-authorized through our customer service channels. Items being returned must be in their original condition, unused, and with all original tags and packaging intact. Refunds or replacements will be processed upon receipt and inspection of the returned items. We reserve the right to refuse returns that do not meet the specified conditions or lack proper authorization. At Supranee Juntapa , we are committed to providing you with quality products and excellent service. We appreciate your understanding of our return policy and look forward to assisting you with any return-related inquiries. You can always contact us for any return question at info@supraneejuntapaltd.com. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too..